Heathrow’s Would-Be Saviour
The Economist profiles the man whose company owns London’s awful Heathrow airport in “The man who bought trouble.” Quote:
He has layers of management below him and a global business to run, yet Mr Del Pino has detailed knowledge of the airport’s operations. He knows about the clunky security lanes and the chaotic queues: the queue lengths at check-in and security are recorded every 15 minutes and reported each week to Ferrovial’s board. He knows how filthy the toilets are, because he checks personally. “I started as a young civil engineer building bridges—now I clean toilets at Heathrow,” he reflects. It is a dirty business, but Mr Del Pino seems dedicated to cleaning up the mess at Heathrow.
Can anyone do it?
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